Plans and the trial
What it is
Every FlowLakes instance is on one subscription plan: trial, team, business or enterprise. The plan sets how much the instance may use, such as how many users it holds and how many AI tokens it spends in a month. A self-serve instance starts on the trial plan with a 30 day clock. Before the clock runs out you are reminded three times. If no paid plan is chosen by the end, the instance is switched off and your data is kept for 30 days before it is deleted. Choosing a plan moves the instance onto it in place: the same address, the same data, nothing to migrate.
When you’d use it
- You started a trial and want to know how long you have and what happens at the end.
- Someone was refused when adding a user, uploading a file or running a large import, and you want to know which limit they reached.
- You are deciding which plan fits your team before the trial ends.
What you manage
The trial clock
A trial runs for 30 days from the moment the instance is created.
| When | What happens |
|---|---|
| During the trial | A banner inside the instance counts down the days left. From 7 days left it turns urgent. People who can manage billing see a Choose a plan button. Everyone else reads Ask an administrator of this instance to choose a plan. |
| 14, 7 and 1 day before the end | Your instance’s admins get a reminder, in the instance and by email. The email links to your instance’s Plan and payment page. |
| After day 30, with no plan chosen | A daily check switches the instance off. Nothing is deleted. |
| 30 days after it was switched off | The instance and its data are deleted, once a final backup of the data is confirmed. |
While the instance is switched off, nobody can sign in and the platform does no work on its behalf: no scheduled work, no queued notifications and no AI sessions. The sign-in page shows This instance is suspended, the reason, and the date until which your data is kept. A switched-off instance refuses every request, its own Plan and payment page included, so everything from here goes through the contact page at https://flowlakes.com/request-demo?type=customer (see Contact FlowLakes). Write there to choose a plan and switch the instance back on, exactly as you left it, or to ask for a copy of your data during those 30 days. There is no export button while the instance is switched off.
Plan limits
Each plan sets a ceiling on the quantities below. The numbers are the values in force on 2026-10-22. They are placeholders and are likely to change before FlowLakes publishes prices. AI agents, external connections and the size of one bulk load are not capped by any plan. AI use is metered and shown on the AI settings page, where an administrator can also set a monthly AI budget in billable tokens, in estimated spend, or both (see AI models).
| What is counted | Trial | Team | Business | Enterprise |
|---|---|---|---|---|
| Users | 25 | 100 | 500 | No limit |
| Configuration items | 2,000 | 8,000 | 40,000 | No limit |
| Attachment storage | 5 GB | 20 GB | 100 GB | No limit |
| AI agents | No limit | No limit | No limit | No limit |
| External connections | No limit | No limit | No limit | No limit |
| API requests per minute, for each signed in person | 600 | 600 | 600 | No limit |
| API requests per minute, across everyone signed in | 3,000 | 12,000 | 60,000 | No limit |
| Objects in one bulk load (a directory sync or an import) | No limit | No limit | No limit | No limit |
When a request would pass a limit, it is refused with the error code plan_limit (HTTP 402). The message names the limit, the current count and the ceiling, then says what to do next. On the trial or team plan of the shared tier it reads The <next> plan raises this limit. An administrator of this instance can change the plan at <your Plan and payment page>. On a plan or tier that cannot be changed from that page, it names the contact page instead. Going over an API rate is refused with HTTP 429 and the same error code.
Choosing a plan
Open Access & Governance → Plan and payment in the admin menu (/admin/settings/billing on your instance). The entry shows only to people who hold the capability platform.billing.manage. The page shows your plan and, when payment is switched on for your deployment, one button per plan you can buy (for example Choose team). Each opens a hosted payment page. Manage payment details opens the card and invoice settings.
The banner’s Choose a plan button and the plan-limit message send you to this page only while a shared-tier instance is on the trial or team plan. From the business plan upward, on a dedicated tier, or while the instance is switched off, they send you to the contact page.
If the page says Payment is not switched on for this deployment. Talk to us to change plan., write to FlowLakes on the contact page to change plan. No prices are published yet.
Contact FlowLakes
Every link the platform gives you for a plan change, a switched-off instance or a copy of your data goes to the contact page at https://flowlakes.com/request-demo?type=customer. It is headed Talk to us about your instance. Fill in Full Name, Work Email, Your instance address (for example acme.flowlakes.com) and What do you need?, then press Send. The page confirms We have your request. and We will reply by email. You do not need to sign in to use it.
Good to know
- The trial is never bought. It starts when the instance is created. The plans you can choose are team, business and enterprise.
- A converted instance has no clock. Once a paid plan is chosen, the trial end date is cleared and no reminders are sent.
- Card payment is for the shared tier only. A dedicated tier’s plan is part of its agreement, and the payment page refuses to change it. See Tiers.
- A failed payment switches the instance off too. This applies once card payment is in use. Your data is then kept for at least 45 days and FlowLakes gets in touch before anything is removed. This window has no automatic deletion. Write to FlowLakes on the contact page: FlowLakes helps you pay by another card or by invoice, and the instance switches back on as soon as a payment goes through.
- A suspended trial still holds your mailbox. You cannot start a second trial with the same address while the first one is switched off.
- Instances that were not started from the public sign-up have no trial clock. An instance FlowLakes set up for you is governed by its agreement.
How it connects
The trial is how the shared tier starts. Users count against the plan through Identity and access and configuration items through CMDB and discovery.
Now do it: Start a free trial.
Exact shapes: Glossary (trial, subscription plan, suspended instance).