What is FlowLakes?

FlowLakes is one platform for running your service operations and digitalizing any process your organization runs. It brings your data, your processes, and the AI that fits each job into one place. Run the work you already know, like a service desk, change management, or asset tracking, and stand up the work that is unique to you, from employee onboarding to a bespoke approval flow, without waiting on a vendor to ship a module for it. You shape the data, the process, and who can do what, and AI agents propose and carry out the routine under the same rules your people follow. Most tools hand you fixed processes to adopt; FlowLakes lets you run the defined ones and build your own.

What these docs show is a starting set, not the whole platform.

When you’d use it

• Run the service processes you already know. Take in requests, route them to the right team, hold them to an SLA, and track them to closure.
• Digitalize a process that is unique to you. Turn a spreadsheet or an email-and-meetings routine into a real application, with the data, steps, and approvals it needs.
• Know what you own. Keep one inventory of your assets and how they connect, so you can see what a change would affect.
• Take the busywork off people. React to changes, run multi-step processes, and send the right notifications on their own.
• Put AI to work on your terms. Let an agent draft a change or triage incoming work, with a person approving before anything lands.

The building blocks

Once you know what you want to run, these are the pieces you assemble it from. Each has its own page.

• Data: Tables and records, with inheritance over the fl_tasks work-item table, Data sources, and CMDB and discovery.
• Automation: Business rules and Workflows.
• Service management: Service Hub, Approvals, Notifications, and SLA.
• Access and secrets: Identity and access and Credentials and secrets.
• Agentic AI: the agentic loop, Agents, Skills and knowledge, Plans and governance, External capabilities, Triggers and events, and the Safety model.

How to read these docs

Each building block has one page that tells you what it does for you, when you’d reach for it, what you configure, and what to watch for. From there you can move to a step-by-step guide and to its exact shapes for reference. If you are new, follow the quickstart for your role.

Now do it

• Install a ready-made application in the admin quickstart, or build your own in the builder quickstart.
• Keep the glossary open for any unfamiliar term.

Exact shapes

• Every platform noun is defined once in the glossary.